Online Consultation connectivity issue for Jio mobile network users
Since the 3rd of September 2020, our users have been facing issues with loading their previous and current consultations within their Practo health app which has led to a disappointing experience for both our healthcare providers and consumers.
The reason for the failures is that the Jio network DNS is not able to resolve the firebase URL. Therefore, the issue is specific to users using Reliance Jio’s mobile internet. Users can either change to a different network or if they do not have the option of switching networks, users can perform the steps mentioned below to fix the issue.